DSW Reviews

Let me first say, I rarely write reviews; However DSW seriously needs some constructive criticism.

I had a 2hour pickup order that I needed to change the pick up location because the store it automatically sent me to (due to my phone location?) was 40 mins away in an area we never go to. I called customer service and asked to change the store pick up and explained why. They said they couldn’t do that because my order was already being “shipped to the store” (mind you this is a 2-hour pick up order, so they should already have it AT THE STORE and there shouldn’t be any extra shipping involved).
I said fine, can I cancel it and I can start a new pick up order at the location near my house. She said they couldn’t cancel it, but they can give me a discount on my next order. I said that didn’t solve my current problem of me having to drive 40 mins for an order I could get at a closer store! So wte. I said no thanks and decided to drive way out of my way for my order. I get my confirmation email a few minutes after we hung up, saying my order was ready for pick up.

So the next day my husband goes to get it and the store employee said, not only is my order not ready (after I got an email saying it is), he proceeds to tell my husband IT’S NOT AT THE STORE! After my husband speaks to a manager, they finally locate 1 shoe in the correct size in the back of the store.

Needless to say, we will not be shopping at DSW ever again. Their customer service is BEYOND disorganized, ridiculous, and very unhelpful. Common sense seems to be a lacking commodity at DSW.

Let me first say, ai rarely write reviews; However DSW seriously needs some constructive criticism.

I had a 2hour pickup order that I needed to change the pick up location because the store it automatically sent me to (due to my phone location?) was 40 mins away in an area we never go to. I called customer service and asked to change the store pick up and explained why. They said they couldn't do that because my order was already being "shipped to the store" (mind you this is a 2-hour pick up order, so they should already have it AT THE STORE and there shouldn't be any extra shipping involved).
I said fine, can I cancel it and I can start a new pick up order at the location near my house. She said they couldn't cancel it, but they can give me a discount on my next order. I said that didn't solve my current problem of me having to drive 40 mins for an order I could get at a closer store! So wte. I said no thanks and decided to drive way out of my way for my order. I get my confirmation email a few minutes after we hung up, saying my order was ready for pick up.

So the next day my husband goes to get it and the store employee said, not only is my order not ready (after I got an email saying it is), he proceeds to tell my husband IT'S NOT AT THE STORE! After my husband speaks to a manager, they finally locate 1 shoe in the correct size in the back of the store.

Needless to say, we will not be shopping at DSW ever again. Their customer service is BEYOND disorganized, ridiculous, and very unhelpful. Common sense seems to be a lacking commodity at DSW.

I highly recommend! Easy checkout!
Good attitude to the customers and very patient and helpful managers
I am satisfied with my purchases

Charged me for two pairs of shoes right away when ordering. Then charges me again for one pair when they shipped. I emailed about this as I was confused since I had already paid for both pairs. They told me that they charge in full for a "temporary hold" charge… other pair of shoes gets cancelled (on their own end) but no refund for them. I email again once the first pair arrives as they arrived in a torn apart box and what I believe to be a knockoff brand. These are for back to school for my children mind you. They say that I will get a refund for the one pair. Several days later, I am charged AGAIN. So now I have been charged for both pairs once, one pair twice AND I paid for both pairs initially. So really I have paid for both pairs multiple times. I am calling my bank to report them as fraudulent and block them from taking any more of my money!
Also the charges didn't make sense to the actual prices of the shoes. They call themselves shoephoria.

If I could rate this place no stars I would. It was my first time shopping here.. wanted to see what the hype was about. INSTANT REGRET. I ordered two items, and only received one. DSW VIP member huh? Anyway, I contacted customer service and some lady told me she would send me a replacement no charge. Alright, I waited and at least for a confirmation number like she said i would. That never happened. I contact them again, lady says the same thing like the other lady didn’t tell me that. But she also says she will refund me $5. I check my bank acc later that night and i have a $8 charge from DSW. At this point im fed up and don’t want anything from here anymore. I contact customer service again and he says my orders already processed and that he can’t refund me anymore and a whole bunch of crap. Now im still waiting on these shoes and REST ASSURED I will never shop here again. DO NOT SHOP HERE! CUSTOMER SERVICE SUCKS AND THEYRE LIARS.

I am a VIP member with no benefits except on my birthday. No matter how much I spend I dont get any rewards.

Very extensive selection of shoes and sandals. Best place for people who love a good bargain. Docked stars because most of the shoes are old models and the designer ones are either styles that no one wants or those that everyone wears.

Ordered shoes in my size at the store located Ross Township, Pittsburgh, PA. The clerk got the size wrong. I called customer service to change the size before it shipped but was told it was too late and when received would need to bring them to the store for a refund. Because of the inconvenience, they gave me $10 that was to be on my account. When the shoes arrived, I took them to the store for a credit and also found another pair of shoes I wanted to purchase, but at the check out counter, the manager told me there was not $10 on my account. She expected proof in an email. Her attitude was so unprofessional, I eventually wanted only the credit and no longer wanted to purchase anything else. I told her she lost a nice sale because of her refusal to honor the $10 credit. Her reply, "I don't think it will matter much". I'll never shop there again.

Christopher(the store director) was amazing! He was so very patient and i was so very happy to have worked with him! Thank you chris! You were the best

Attention: Make sure you’re using the real DSW website at “DSW.COM”. There is a fraudulent lookalike site at “DSW.US.COM” claiming to be the “official website” that shows up in search results right next to the real one and is likely a scam. I tried reporting it but it is still up. Please be careful, don’t get scammed or let your info get stolen.